Caregiver
Learning Center
Guide

This guide will help you get started.

Whether you’re signing in for the first time or returning for Continuing Education, get helpful information and step-by-step instructions below.
Quick Links
Account Access
Enroll in Training
Online Courses
In-person Classes
Webinar Courses
Transcripts & Transfers
Learning Support
Log In

The Basics

When you first log in, you’ll see a welcome video and your training requirements. Click Next to Enroll or view your Dashboard, where you’ll see your training overview and enrolled courses.

Use the tabs below to learn how to access your account, navigate the site, and manage your profile.

To log in for the first time or reset your password, you will need your 12-digit Student ID. If you do not know it, call 1-866-371-3200 or email mrc@myseiubenefits.org. 

  1. Go to caregiverlearning.org and click Reset Your Password.  
  2. Enter your 12-digit Student ID and click Send Reset Link.  
  3. Check your email for a “New Password” message and click the link in the email.  
  4. Enter and confirm your new password, then click Change Your Password.  
  5. Return to the sign in page and enter your Student ID and password. Then click Sign In.  

If it’s your first time signing in, you will need to review and accept the Terms of Agreement by checking the box and clicking I Agree. 

The Caregiver Learning Center works on computer, tablets and mobile devices.
Make sure to keep your device and browser up to date.

  • For the best experience enrolling in training, use a computer, tablet or smartphone with the latest version of Google Chrome or Microsoft Edge.
  • To complete online courses, the GoLearn app is optional but provides the best learning experience.
Note for Apple Users: Safari is not recommended. For a better experience, use Google Chrome.


Desktop & Laptop
Supported operating systems:
• Microsoft Windows 8 or higher
• macOS (last two major releases)
• Most Linux systems


Mobile & tablet
You can use the Go.Learn app or your mobile Google Chrome or Microsoft Edge browser. For the best experience, especially on older devices, we recommend using the Go.Learn app to take online courses. You can find it in the Apple App Store or Google Play Store.

Supported mobile operating systems:
• iOS 13 or higher
• Android 9.0 or higher


iPad & Tablet Browser Access
You can also use the browser version of the platform on:
• Android tablets with screens 8” or larger
• Apple iPads of any size

To access different pages:
On desktop, use the navigation bar at the top of the page to access key pages.
On mobile, click the menu icon in the top left corner.

Main Pages:
If you’re logged in the links will take you directly to the page.

Dashboard: 
From your Dashboard you can: 
• View your training requirement and due date.  
• Check your enrollment status.  
• See your scheduled courses (in-person and webinar).  
• Track your online course progress .

Training Progress: 
View enrolled and completed courses. 

My Schedule:
View your scheduled webinars and in-person classes. 

Learning Plans: 
View your enrolled Learning Plan. This applies to Basic Training and some multi-course programs, like Tools for Calm. You can click on the Learning Plan to see the included courses.  

Profile Page
Click the menu icon in the top left to open the menu.
Then click the pencil icon to open the profile page to: 
• Change your password  
• Update your language or time zone  
• Change your profile image  

My Information Page:
Click the menu icon in the top left to open the menu.
Then click My Information to view your contact information and employer details. 
You can’t update this information yourself—to make changes, contact your employer. Once your updated information is sent to SEIU 775 Benefits Group, your account will be updated.  

Enroll in Training

Contact your employer to confirm your training requirements and how to enroll in training.
For the best experience enrolling in training, use a computer, tablet or smartphone with the latest version of Google Chrome or Microsoft Edge.

Orientation & Safety Training helps you start work feeling prepared and confident. It covers key information about safety, expectations and your role as a caregiver. 

To Enroll:

  1. Login and follow the prompts to get to your Enrollment page. 
  2. Select and click on your preferred language in the list.
    EN = English, for other languages contact the MRC.
  3. Click the Enroll button.
  4. Click Confirm to complete your enrollment.

You can now start, pause, and return to the course anytime.  

Basic Training 70 is a 70-hour program that prepares you for the Home Care Aide (HCA) certification exam. To complete Basic Training 70, you will need to: 
• Enroll in Basic Training 70  
• Attend 8 full days (~49 hours) of in-person classes  
• Complete 21 hours of online webinars 

To Enroll: 

  1. Login and follow the prompts to get to your Enrollment page. 
  2. Select your language. 
  3. Click the Select button on the Learning Plan to continue. 
  4. Use the filters to select your start date and preferred location. 
  5. Click View Full Schedule to review the dates.  
  6. Click the Enroll button if the schedule works or click X to view more options. 
  7. Click Confirm to complete your enrollment. 

Basic Training 30 is a 30-hour, mostly online self-paced training.
To complete Basic Training 30, you’ll need to: 

  • Enroll in and complete the Basic Training 30 Learning Plan. 
    The Learning Plan includes 7 hours of online courses and a 3.5 hour in-person Skills Lab.
  • Enroll in and complete 20 hours of online elective courses.  
    Choose elective courses that fit your needs and the needs of those you care for. 

Step1:
Enroll in Learning Plan & Skills Lab

  1. Login and follow the prompts to get to your Enrollment page.
  2. Select your language. 
  3. Click the Select button on the Learning Plan to continue. 
  4. Use the filters to select your start date and preferred location. 
  5. Click View Full Schedule to review the dates.  
  6. Click the Enroll button if the schedule works or click X to view more options.
  7. Click Confirm to complete your enrollment. 

Step 2:
Enroll in Elective Courses:

  1. Return to your Dashboard and click the Enroll in Electives button.
  2. Select your language 
  3. Click on a course to learn more. 
  4. Click the Enroll button on the course page.  

Basic Training 16 includes 16-hours of online self-paced training.
To complete Basic Training 16, you’ll need to: 

  • Enroll in and complete the Basic Training 16 Learning Plan. 
    The Learning Plan includes 10 hours of online courses.
  • Enroll in and complete 6 hours of elective courses.  
    Choose elective courses that fit your needs and the needs of those you care for. 

Step1:
Enroll in Learning Plan & Skills Lab

  1. Login and follow the prompts to get to your Enrollment page.
  2. Select your language. 
  3. Click the Select button on the Learning Plan to continue. 
  4. Use the filters to select your start date and preferred location. 
  5. Click View Full Schedule to review the dates.  
  6. Click the Enroll button if the schedule works or click X to view more options.
  7. Click Confirm to complete your enrollment. 

Step 2:
Enroll in Elective Courses:

  1. Return to your Dashboard and click the Enroll in Electives button.
  2. Select your language 
  3. Click on a course to learn more. 
  4. Click the Enroll button on the course page.  

Basic Training 9 includes 9 hours of self-paced, online courses. 
To complete Basic Training 9, you will need to: 

  • Enroll in Basic Training 9 Learning Plan and complete 4 hours of required online courses.
  • Enroll in and complete 5 hours of online elective courses.  
    Choose elective courses that fit your needs and the needs of those you care for. 

Step1:
Enroll in Learning Plan

  1. Login and follow the prompts to get to your Enrollment page.
  2. Select and click on your preferred language in the list.
    EN: English
    ES: Spanish
    KO: Korean
    RU: Russian
    VI: Vietnamese
    ZN: Chinese
  3. Click the Enroll button.
  4. Click Confirm to complete your enrollment.

Step 2:
Enroll in Elective Courses:

  1. Return to your Dashboard and click the Enroll in Electives button.
  2. Select your language 
  3. Click on a course to learn more. 
  4. Click the Enroll button on the course page.  

Basic Training 7 includes 7 hours of study. 
To complete Basic Training 7, you will need to: 
• Complete 1 hour of independent study. 
• Enroll in and complete 6 hours of instructor-led webinar training. 

To Enroll:

  1. Login and follow the prompts to get to your Enrollment page.
  2. Click the Select button on the Learning Plan to continue 
  3. Use the filters to select your start date. 
  4. Click View Full Schedule to review the dates. 
  5. Click the Enroll button if the schedule works or click X to view more options.
  6. Click Confirm to complete your enrollment. 

Download Your Materials :
To prepare for your first class download and complete the Ready or Not Questionnaire and your Digital Handouts. You can also find these files near the bottom of your Basic Training 7 Learning Plan page.   

Continuing Education (CE) courses helps you build your skills and grow professionally. CE is required for some caregivers, you can confirm your requirements with your employer.

Caregivers WITH CE Requirement: 
Must complete 12 hours of CE each year.
Courses are available in 3 formats: 
• Online: Take courses anytime online.  
• Webinars: Scheduled online courses 
• In-Person: Scheduled classroom training 

Caregivers WITHOUT CE Requirement: 
Can take online courses as an optional benefit. 

To Enroll in Online Courses:

  1. Login and follow the prompts to get to your Enrollment page to explore courses and enroll. 
  2. Filter by Language.
  3. Click on a course to learn more. 
  4. Click the Enroll button on the course page. 


To Enroll in Webinar or In-person Classes:

  1. Follow steps 1-2 above.
  2. Filter by type: select In-Person
  3. Click on a course to learn more. 
  4. Under Course Session: click the Enroll button on the schedule that works for you. 
    (Use the filters to sort by start date and location)

Online Courses

You can start, pause, and return to an online course anytime. Each course page tracks your progress and includes a course description and downloadable resources at the bottom of the page. 

To complete online courses, the mobile app is optional but provides the best learning experience.

  1. Scroll to the bottom of the dashboard page to view your enrolled courses. 
  2. Click on the course 
  3. Click the Start or Resume button and follow the instructions. 

Most online courses begin with a pre-assessment to check what you already know and end with a post-assessment to review what you learned. Your course will be marked complete after you finish the post-assessment. 

  1. Scroll to the bottom of the dashboard page to view your enrolled courses. 
  2. Click on the course. 
  3. Click the  Schedule Options Unenroll button at the top of the course page and select uneneroll. 

In-Person & Webinar Courses

In-person and webinar courses are scheduled classes that you must attend at the listed date and time.

View your schedule on the Dashboard or My Schedule page.  
You can click on a course to see more details. 

  1. View your schedule on your Dashboard page.  
  2. Click on a course to go to it’s page. 
  3. Click the Schedule Options button at the top of the page.
  4. Select Change Session Enrollment to view your options. 
  5. Click the Change button on the course session you would like to enroll in.   

You will see the new schedule on your Dashboard page.

  1. Scroll to the bottom of the dashboard page to view your enrolled courses. 
  2. Click on the course. 
  3. Click the  Schedule Options Unenroll button at the top of the course page and select unenroll. 
Note: You can reschedule, but not unenroll, from a Basic Training Course.

View your schedule on the Dashboard page.  
Click the link to the right of the course name to begin your webinar training. 

To use Zoom, you will need a computer, tablet, or smartphone with audio and video, along with a reliable internet or WiFi connection. We recommend that you download and install Zoom at least a day prior to your webinar.

Download Zoom for you device at zoom.us/download. 
Use the Getting started with Zoom and Zoom video, audio & chat guides to learn how to troubleshoot your audio and video, use chat features, and update your Zoom preferences.

Transcripts & Credit Transfers

View your completed training, download your transcript, and check the status of any submitted credit transfers.

To view or download your training transcript* (completed courses and training history):

Desktop

  1. Click Training Progress in the navigation bar at the top of the page.
  2. Select select Transcript in the drop down menu.
  3. Click View or Download.

Mobile & Tablet

  1. Click the menu icon in the top left corner.
  2. Select Transcript in the menu.
  3. Click View or Download.
*Transcript data typically reflects course completions within 2 business days.

To view the status of submitted credit transfers and any approved training credits added to your record for courses completed outside of the Caregiver Learning Center:

Desktop

  1. Click Training Progress in the navigation bar at the top of the page.
  2. Select select Credit Transfers in the drop down menu.
  3. Click View or Download.

Mobile & Tablet

  1. Click the menu icon in the top left corner.
  2. Select Credit Transfers in the menu.

Member Resource Center (MRC)

If you have questions about enrolling, course options or completing training, contact the MRC. Support is available in multiple languages.

Learn More

Language Support

Classes and course materials are available in many languages. Even if you speak English fluently, a course in your primary language may better set you up for success.

Learn More

Peer Mentors

If you are a caregiver going through Basic Training and preparing to become a certified Home Care Aide (HCA), you can get guidance and support from Peer Mentors.

Learn More

Support for Students with Disabilities

Students with disabilities have the right to request and receive reasonable accommodation in order to receive all of the Training Partnership’s programs and activities.

Learn More

Learning Policies

Your class time is valuable. The following policies ensure a positive learning environment in which you are supported and have the opportunity to be successful.

Learn More

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Member Resource Center (MRC) will be closed from December 24 – January 1.

If you have questions about enrolling or completing your training, contact the MRC before they are closed. The MRC will reopen on January 2. 

Note: Contact your employer for questions about your training requirement, pay or deadline.

Get help online:

Caregiver Learning Center System Access 

The Caregiver Learning Center cannot be accessed at caregiverlearning.org. Please use seiu775bg.docebosaas.com to access your training.

Thank you for your time and valuable insight!

Make the most of your learning benefits. Read about this year’s Continuing Education new online courses or explore your learning support options.

Caregiver Learning Center System Maintenance

June 6 (Thursday) – June 10 (Monday)

You can log in, enroll and take your training in the Caregiver Learning Center during this time. 

If you complete training during the System Maintenance, it will be sent to your employer after June 10. 

Please contact your employer if you have questions about your training requirement, deadline or payment.