Retirement Plan Support

Get help with questions about your Secure Retirement Plan.

Below are some of the most common questions of our retirement benefits specialists. If you do not find the answer you are looking for, feel free to contact a Milliman Secure Retirement customer service.

Milliman Customer Service

 Speak to a Milliman Secure Retirement Representative.

They can be reached Monday through Friday from 5 a.m. to 5 p.m. Pacific Time.

You will be connected to a representative who speaks your language and can assist you.

Common Questions

In the event of a conflict between these highlights and the plan documents, the plan documents control.

Employers that contribute to the retirement fund:

  • State of Washington (Individual Providers)
  • Addus HomeCare
  • Amicable HealthCare
  • Catholic Community Services
  • CDWA
  • Chesterfield Services
  • Concerned Citizens
  • First Choice In-Home Care
  • Full Life Care
  • Korean Women’s Association
  • Millennia
  • All Ways Caring

Your employer makes a contribution to your retirement account for every hour you work in covered employment as a caregiver once you become a participant in the Plan. Contributions may very between employers depending upon their Collective Bargaining Agreement (CBA). Please view the current CBA located on the Union’s website or ask your employer.

No. Contributions to the SRP are made by your employer and are not deducted from your paycheck. The contribution amount is determined in bargaining between SEIU 775 and your employer and stated in the Collective Bargaining Agreement.

Milliman is the administrator of the Secure Retirement Plan and a trusted partner. They will send you account statements, important emails and more.

Make sure Milliman has your current contact information by logging into Retirement: My Plan or by calling Milliman at 1-800-726-8303.

Visit Retirement: My Plan to get instructions for creating a login to access your account information on-line. From Retirement: My Plan you will be forwarded to your Secure Retirement Plan account, hosted by Milliman, or you can go directly to

Generally, you must be 65 or older in order to take a distribution from the Plan. How your SRP account is paid depends on how much money you have in your account.

  • If you are over 65 and your account is more than $2,400, it will be paid in monthly installments (minus mandatory taxes).
  • If you are over 65, no longer working, and your account is $2,400 or less, it will be paid in a single lump sum (minus mandatory taxes).

This Plan is not set up to take participant contributions. Your employer contributes to your account for every hour worked under the Collective Bargaining Agreement once you become a participant (6 months after your first hour working as a caregiver). If you want to contribute to your retirement, you can contribute to an IRA

The investments for the plan are directed by the Trustees and managed by investment professionals to grow over time and add to your retirement savings. The SRP uses target date funds to diversify your investments based on your date of birth.

If you are vested, the money in your Secure Retirement Plan (SRP) is yours, even after your career as a paid caregiver ends!

Your previous employer will no longer contribute to your account, but you can see your account balance and manage your account online through the Retirement: My Plan website hosted by Milliman. 

If I am no longer a caregiver, why do I have to wait to get my money?
The Plan is intended to help provide you with retirement income. Plan data indicates that many caregivers take a break and return to work within 24 months. That’s why if your account is $2,400 or more, even if you don’t continue a career in caregiving,  the Trustees have made it a priority for your account to be available only at age 65 or later. Caregiving is a difficult job and not everyone makes it their career. If a caregiver’s account is less than $2,400 and the caregiver doesn’t work for 24 months, the data shows it is likely they won’t return to the profession, so the Plan distributes the funds so that they can consolidate their retirement savings in their new employer’s plan if they choose. The good news is your money is still invested during those 24 months giving it an opportunity to continue to grow. If you return to work with the same employer or a different employer under the collective bargaining agreement, your contributions will automatically go into your account again.

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Caregiver Learning Center System Maintenance

June 6 (Thursday) – June 10 (Monday)

You can log in, enroll and take your training in the Caregiver Learning Center during this time. 

If you complete training during the System Maintenance, it will be sent to your employer after June 10. 

Please contact your employer if you have questions about your training requirement, deadline or payment.