Getting Started

See how easy it is for caregivers to log in to My Benefits and use the Caregiver Learning Center to enroll in training and take courses online using a computer or smartphone.

You were sent an email with your username and password. If you cannot find the email in your inbox, you can follow these steps to log in:

  1. Go to caregiverlearning.org.
  2. Press or click on Forgot your password?.
  3. Type your BG Person ID in the username field and press or click on Send Reset Link.
  4. Check your inbox for the email with the subject line New Password sent from learning-center@myseiubenefits.org.
  5. Press or click on the link in the email.
  6. You will be asked to create a new password.
  7. Press or click the Sign In link that appears after you change your password.
  8. Type your BG Person ID in the username field and use the password you created to log in.
  9. Press or click Agree on the My Benefits Terms of Agreement.
  10. From the My Benefits homepage, press or click Caregiver Learning Center.

You are now on the Caregiver Learning Center homepage, and have access to your online learning account.

The My Courses page lets you see the courses you are currently enrolled in.

  1. Go to the My Courses page. From the Caregiver Learning Center homepage, you can get to this page selecting the link in the Quick Links menu or, scroll down to your My Courses list in the lower right section of the screen.
  2. From the My Courses page, press or click on the course that you would like to start.
  3. On your course main page, you will able to begin the course, see your course progress, review the course description and get additional resources.
    • The main window of the course page will show you where you currently are in the course. Here you can begin the course or continue the course if you are returning to it.
    • You will see all the materials you need to complete and your current course progress. You can also begin and continue your course from here.
    • The course description and helpful resources are listed on the bottom of the course page. These are not required for course completion but may be helpful for study or practice.
  4. To begin the course, click Start Learning Now.
    • Make sure that you are using a computer with audio and that your sound is on.
  5. Follow the instructions to complete the course.
  1. There are a few ways you can get to your class page. From the Caregiver Learning Center homepage:
    • Scroll down to My Class Schedule and press or click on the class.
    • Press or click the My Courses link in the Quick Links menu.
    • Scroll down to My Courses, located in the lower right section of the page, and press or click View All and then select the class.
  2. After selecting your class, you will see your class date, time, location and more:
    • Press or click Show More/Show Less link to see additional details about your class.
    • Press or click Location Map and Details for a map to the location. Your in-person class location will be here.
    • Scroll down to the Resources section to see materials for class that you can print.
  3. If you are taking a webinar, scroll down and press or click on the date to see more information. If you expand this window before your webinar, you will see a countdown to your webinar. You will also see the start date, time, webinar duration and instructor.
    • On the day of your webinar, 15 minutes before your class start time, go to the class page and follow step 3. Press or click on the Join This Webinar button. Your webinar will now open in a new window.
    • IMPORTANT: You will be using Zoom for your webinar. To best prepare for your webinar, go to the Zoom Help page to learn how to use Zoom.
  1. Log into My Benefits and press or click on the Caregiver Learning Center button.
  2. Go to the My Courses page. From the Caregiver Learning Center homepage, you can get to this page selecting the link in the Quick Links menu or, scroll down to your My Courses list in the lower right section of the screen.
  3. From the My Courses page, press or click on the class session that you would like to unenroll from.
  4. Press or click on the Unenroll icon. This is the third button in the top right corner.
  5. A screen will open asking what class you would like to enroll in. Press or click on the list of classes under Enroll into this session and select the class you would like to now take.
  6. After selecting your new class, press or click Confirm.
  7. After confirming the change, your class page will show your new class information.
  1. Go to the My Courses page. From the Caregiver Learning Center homepage, you can get to this page selecting the link in the Quick Links menu or, scroll down to your My Courses list in the lower right section of the screen.
  2. From the My Courses page, press or click on the CE course that you would like to unenroll from.
  3. Press or click on the Unenroll icon to unenroll from the course. This is the third button in the top right corner.
  4. A screen will come up to confirm that you would like to unenroll. Press or click on Yes, I would to proceed and then on Confirm. You will then be taken back to My Courses.

Continuing Education

If you are an Agency Provider (AP), please contact your employer before enrolling in training. 

  1. Press or click on the Menu in the upper left corner of any page and then press or click Find Courses.
    • If you are on the Caregiver Learning Center homepage, you can press or click on the Find Courses button in the Quick Links Menu or scroll to the bottom of the screen and press or click on the Find Courses button.
  2. You can now see all available courses in English. To see courses in a different language, scroll to the Continuing Education Course Catalogs (English) section and look for See Courses Available in Other Languages. Here, press or click on your preferred language on the right of the screen. 
  3. The courses are separated into 2 columns, one for In Person & Webinar Courses and the other for Online Courses. For each course, you will see the course title, the language the course is in, the number of hours and the course format. Press or click the filters icon in the upper left of the box if you would like to filter the courses you see.
    • To search for courses by a specific topic, you can type a keyword into the Search bar. For example, if you would like to take a course on Arthritis, type “Arthritis” into the search bar to view all relevant courses.
  4. Click on a course to view additional details. If you would like to enroll in the course, press or click the Enroll button on the right to enroll.

Basic Training 70

View the Basic Training 70 User Guide to learn more about how to enroll and complete Basic Training 70.

  1. Log into My Benefits and press or click on the Caregiver Learning Center button from the My Benefits homepage.
  2. You are now on the Basic Training 70 Enrollment page. Here you can learn more about your training requirements, the enrollment process and how to complete your training.
  3. Scroll down to the Automated Enrollment section. After selecting your preferred language, press or click on the course title.
    • Basic Training courses are available in: Arabic, Amharic, Cambodian-Khmer, Chinese, English, Korean, Russian, Spanish, Somali and Vietnamese. English is listed by default. To change your preferred language, press or click on the down arrow to change the language. Note: If there are no results for your preferred language, contact the Member Resource Center (MRC) for help.
  4. You will see a list of all available class options, ordered by location and start date/time. When you find your preferred location and start date/time, press or click Enroll.
  5. A new screen will open. Press or click Enroll to confirm your enrollment. You are now enrolled in Basic Training 70!

Basic Training 30

View the Basic Training 30 User Guide to learn more about how to enroll and complete Basic Training 30.

To enroll in Basic Training 30, you must select a Learning Plan. The Learning Plan contains all of the online courses you must take.

  1. Log into My Benefits and press or click on the Caregiver Learning Center button from the My Benefits homepage.
  2. Choose the Learning Plan that matches your provider type. You can check your provider type in your Employment Information or under your My Training Requirement.
  3. If you would like to filter by language, press or click the filter icon and select your preferred language.
    • Courses are available in: English, Chinese (ZH), Korean (KO), Spanish (ES), Russian (RU) and Vietnamese (VI). If you are taking Basic Training in a language other than English, you will see the language at the end of the Learning Plan title.
      • Note: If there are no results for your preferred language, contact the Member Resource Center (MRC) for help.
  4.  Press or click on the Learning Plan that you are interested in taking.
  5. To learn more about the Learning Plan you selected:
    • Press or click About This Learning Plan to see an overview of the training and completion requirements.
    • Press or click Learning Plan Structure to view the courses that are included in the plan.
  6.  When you find the Learning Plan you would like to take, press or click the Enroll button. You are now enrolled in Basic Training 30! Remember to schedule your Skills Lab as soon as possible.

You must attend a 3-hour, in-person Skills Lab as part of Basic Training 30. You should schedule your Skills Lab as soon as possible to make sure you find the best time, date and location for you.

  1. You must first select a Learning Plan and enroll in Basic Training 30. After you enroll, go the Caregiver Learning Center homepage and scroll down to the My Training Course section on the left side of the page. Press or click on your Learning Plan.
  2. You are now on the Learning Plan Progress page. Scroll past the About this Learning Plan section to see the list of courses available to you. Press or click on the first course: Skills Lab: Mobility, including Bed-based Mobility Care & SEIU 775 Union Time.
  3. You will now see a list of the available Skills Labs. If you would like to learn more about a particular Skills Lab, press or click it to expand the information. You will see the date, time and location. Press or click Enroll Into This Session to enroll in the Skills Lab.
  4. After enrolling, you will be taken to your Skills Lab course page. Here you can see your course, date, time and a detailed location map.

REMINDER: You do not have to wait to attend your Skills Lab to start taking online courses. You can begin taking online courses at any time.

Basic Training 9

View the Basic Training 9 User Guide to learn more about how to enroll and complete Basic Training 9.

To enroll in Basic Training 9, you must select a Learning Plan. The Learning Plan will contains of the online courses you must take.

  1. Log into My Benefits and press or click on the Caregiver Learning Center button from the My Benefits homepage.
  2. Scroll down the page until you see the filter and search bar. If you would like to filter by language, press or click the filter icon and select your preferred language.
    • Courses are available in: English, Chinese (ZH), Korean (KO), Spanish (ES), Russian (RU) and Vietnamese (VI). If you are taking Basic Training in a language other than English, you will see the language at the end of the Learning Plan title.
      • Note: If there are no results for your preferred language, contact the Member Resource Center (MRC) for help.
  3. You will see a list of Learning Plans. Learning Plans contain all of the courses you need to take to complete your training. Basic Training 9 has 2 different Learning Plans to select from based on your preferred focus area:
    • General Topics. This Learning Plan is for any respite caregiver.
    • Autism. This Learning Plan is best for respite caregivers who are caring for clients with Autism.
  4. Press or click on the Learning Plan that you are interested in taking.
  5. To learn more about the Learning Plan you selected:
    • Press or click About This Learning Plan to see an overview of the training and completion requirements.
    • Press or click Learning Plan Structure to view the courses that are included in the plan.
  6.  When you find the Learning Plan you would like to take, press or click the Enroll button. You are now enrolled in Basic Training 9!

Basic Training 7

View the Basic Training 7 User Guide to learn more about how to enroll and complete Basic Training 7.

To complete Basic Training 7, you need to take 2 modules and complete a questionnaire. The modules are live, instructor-led webinars. Learn how to select and enroll in each module below.

  1. Press or click on the Caregiver Learning Center button from the My Benefits homepage.
  2. You are now in the Caregiver Learning Center. Press or click on the My Courses button at the top of the page or scroll down to My Learning Plan and press or click on your assigned Learning Plan.
  3. You will first need to enroll in Module 1. From the Learning Plan page or your My Courses page, press or click on Module 1.
  4. You can now see the list of available sessions for Module 1. The sessions are listed in order by date and time. All sessions are currently completed through online webinars. You can select any available session. When you see a session that you are interested in, press or click on the down arrow to see more information.
    • Please disregard if you see a city listed with the session; you will not need to attend the training in-person.
  5. Once you find the session you would like to take, press or click Enroll Into This Session. After enrolling, you will be taken to the Module 1 session details page. Follow the same instructions to select a session for Module 2.

IMPORTANT: After you enroll in both of your sessions, prepare for Module 1 by going to the Module 1 session detail page and downloading the Ready or Not Questionnaire and Digital Handouts found in the Resources section of the page. You will need to download both for your module session.

How to Download and Use Zoom

To use Zoom, you will need access to a computer that has audio and video functions. Most laptops, phones, tablets and newer computers have a microphone and a camera. If you have a computer without working audio or video functions, consider using a touchscreen phone or a tablet.

You will also need to have a strong WiFi or internet connection. It should be good enough to stream an online video without the video stopping and starting because of the connection. Before beginning, you will want to check that your computer is connected to the internet, click the WiFi icon and make sure that your preferred network is selected. If you are using a Mac, the WiFi icon will be on the upper righthand corner of your screen; if you are using a PC, it will be on the bottom right-hand corner of your screen.

To download Zoom:

Go to zoom.us/download. Under the heading “Zoom Client for Meetings” click on the “Download” button.

If you have questions, please contact the Member Resource Center for help at 1-866-371-3200 or by emailing MRC@myseiubenefits.org.

Audio: First, make sure your computer volume is on and turned up. When you join a meeting, a box that will let you test your audio will pop up. You can test your audio levels by clicking “Test Speaker and Microphone”. Then, click “Join With Computer Audio.”

Video: Turn your video on and off by clicking the “Start Video” button on the menu bar at the bottom left corner of your screen.

Internet Unstable Message: If your audio or video is interrupted and you receive an “internet unstable” message, it means that your internet connection is not strong enough for Zoom. You may need to move to an area with a better WiFi signal. This might mean moving closer to where the router or modem is.

During your class, your instructor will need to verify your name and student ID. They will use the chat function to do this.

 

Computer (PC or Mac): The chat is located at the bottom of your screen in the center of the menu bar. 

 

iPhone or Apple Tablet / Android Phone or Tablet:

  1. Tap on your screen and click on the three dots that appear on the bottom right of the screen on top of the word “more.”
  2. Tap on “Chat” to be taken to the chat room.
  3. Notifications will appear here when there is a new unread message.
  4. To close the chat, tap on the word “Close” located on the top left of the screen. 

 

Chromebook

  1. Click on the “Chat” icon located at the bottom of your screen in the center of the menu bar.
  2. The chat will appear to the right of the Zoom video. Notifications will pop up when there is a new unread message.
  3. If you would like to close the chat window, click on the drop down menu located on the top left corner of the chat and click on “Close.”

 

Notifications will pop up when there is a new unread message. It will be monitored by another instructor who is not teaching.

If you need to ask a question, you can send a message to everyone in the meeting, or use the drop-down arrow to send a private message to the instructor monitoring the chat. 

You might need to change your display name because it’s not your correct first and last name. It’s important that your name is correct so that your instructor can find you and confirm your student ID with you.

 

Computer Mac:

  • Right click on the Zoom icon at the bottom of your screen.
  • From “Switch Languages”, click on [language].
  • Confirm that you want to change the language by clicking “Switch to [language]”.
  • Zoom will restart and now be in the language of your choice.

 

Computer PC:

  • Select the ^ in the taskbar at the bottom right corner of your screen.
  • Right click the Zoom icon.
  • From “Switch Languages”, click on [language].
  • Zoom will restart and you will need to sign in again.

 

iPhone or Apple Tablet / Android Phone or Tablet

To change your display name after you have connected to the Zoom session:

  1. Tap on your phone screen and click the “participants” button that will appear at the bottom of your screen.
  2. A section will appear with the list of participants, with your name at the top of the list. When you tap on your name, a list of options will appear on your screen.
  3. Click on “Rename” and tap “Done” after you change your name.

It’s important that your name is correct so that your instructor can find you and confirm your student ID with you.

 

Chromebook

To change your display name:

  1. Click the “manage participants” icon located at the bottom of your screen in the center of the menu bar.
  2. A section will appear on the right side of your screen with all the participants in the meeting. Your name will appear first to you.
  3. Click on “rename” to change your name for your instructor to find you and confirm your student ID with you.
  4. After writing your name, click save.

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Caregiver Learning Center System Maintenance

June 6 (Thursday) – June 10 (Monday)

You can log in, enroll and take your training in the Caregiver Learning Center during this time. 

If you complete training during the System Maintenance, it will be sent to your employer after June 10. 

Please contact your employer if you have questions about your training requirement, deadline or payment.