Peer Mentors are available 9 a.m. – 5 p.m., Monday-Friday.

When you call, Peer Mentors may be on the phone supporting other caregivers. Please leave a message with the best date and time to return your call. You will hear from a Peer Mentor within 24-48 hours.

In addition to English, you can speak with a Peer Mentor in the following languages: Cantonese, Mandarin, Vietnamese, Tigrinya, Amharic, Spanish, Arabic, Somali, and all other languages can be served via a language line.

Email Support

You can email a Peer Mentor with your questions or needs at any time. You can expect a response within 24-48 hours.

30-Minute Phone Session

The session can help you refresh skills learned in class and gain confidence in caregiving. You can schedule a support session at any time—as you start caregiving, prepare for your HCA certification exam or even after you have already passed the exam.

Scheduled Webinar

Attend a live webinar on Zoom to get free Peer Mentor support online with other caregivers like you. 

Learn what to expect before, during or after BT70v4. After the webinar, you will have a clear understanding about your training and how to successfully complete the course.   

You will also get helpful resources to help remove other barriers you might face during the training you complete your first year as a Standard HCA.   

You can go to this webinar more than once! Attend before your first class or after you begin your training.  

  • Date: every Tuesday.  
  • Time: 4 to 5 p.m.  

Call 855-803-2095 or email Peer.Mentorship@myseiubenefits.org to get the Zoom link to join. 

Have questions about the online course materials you are learning in BT70v4? Join this webinar to get free tutoring support as you complete your class.  

During the webinar you can:  

  • Get help with what you are learning in the online lessons.  
  • Make sure that you understand what you are learning in online classes about the roles and responsibilities of a Home Care Aide (HCA) when providing care to clients. 
    • Online lessons include materials on setting boundaries, client rights, communication with your client and more.

Call 855-803-2095 or email Peer.Mentorship@myseiubenefits.org to get the Zoom link to join. 

  • Date: every Wednesday. 
  • Time: 4-5 p.m.

After you have completed Basic Training 70, attend this webinar to review the hands-on skills and concepts that you learned in class. Peer Mentors will help you refresh your knowledge and offer guidance and resources to help you build confidence in your caregiving skills.  


  • Date: every Thursday.  
  • Time: 4-5 p.m.  


  • Date: every Friday.  
  • Time: 4-5 p.m. 

Call a Peer Mentor at 855-803-2095 or email Peer.Mentorship@myseiubenefits.org to get the Zoom link to join. 

Add Your Heading Text Here

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Caregiver Learning Center System Maintenance

June 6 (Thursday) – June 10 (Monday)

You can log in, enroll and take your training in the Caregiver Learning Center during this time. 

If you complete training during the System Maintenance, it will be sent to your employer after June 10. 

Please contact your employer if you have questions about your training requirement, deadline or payment.