Caregiver
Learning Center
Employer Guide

Get started with step-by-step instructions & helpful information for common tasks.

General

View & Manage Caregiver Info
Impersonate a Caregiver
O&S and Credit Transfers

Continuing Education

Enroll | Unenroll | Reschedule

Orientation & Safety

Enroll | Unenroll

Basic Training 70

Enroll | Unenroll | Reschedule

Basic Training 30

Enroll | Unenroll | Reschedule

Basic Training 16

Enroll | Unenroll

Basic Training 9

Enroll | Unenroll

Basic Training 7

Enroll | Unenroll | Reschedule

Advanced Training

Enroll | Unenroll | Reschedule

Language Codes
AM: Amharic
AR: Arabic
EN: English
ES or SP: Spanish
KO: Korean
RU: Russian
SO: Somali
UK: Ukrainian
VI: Vietnamese
ZH or CH: Chinese

Getting Started

When you first log in, you’ll see your Employer Dashboard.
Each section is grouped by common tasks. On your left, you’ll find links to view and manage caregiver information and access forms. In the center, you can enroll caregivers in training and manage enrollments. On the right, you’ll find support resources and user guides. At the bottom of the page, you’ll find links to current class schedules.

Your Username is your work email.
Your agency will request an account on your behalf.

  1. Go to caregiverlearning.org and click Reset Your Password.  
  2. Enter your Username (your work email) and click the Send Reset Link button.
  3. Check your email for a “New Password” message and click the link in the email.  
  4. Enter and confirm your new password, then click Change Your Password.  
  5. Return to the sign in page and enter your username and password. Then click Sign In.
  6. If it’s your first time logging in, accept the Terms of Agreement and privacy policy.

If you continue having issues logging in, email student.support@myseiubenefits.org. 

Click the menu icon in the top left to open the menu.
Then click the pencil icon to open the profile page to: 
• Change your password  
• Update your language or time zone  
• Change your profile image   

View & Manage Caregiver Info

You can view and manage caregiver information or log in as a specific caregiver from the Manage & View Caregiver Information section in the top right of the Employer Dashboard. 

You can view a caregiver’s profile, training schedule or transcripts directly from the Employer Dashboard from the Manage & View Caregiver Information Section.

  1. Select the link:
    • View Caregiver Info
    • Caregiver Schedules
    • Caregiver Transcripts
  2. Enter the caregiver’s PID or name in the search bar.
  3. Click on the caregiver or the Generate button.
    (Your Group should be pre-populated.)
  4. Follow the prompts to view, download and print the information.

You can update a caregiver’s preferences and password in the Caregiver Learning Center.
To update caregiver demographics, please email student.support@myseiubenefits.org.

( ! ) Only update password, time zone and language preference


To Change Preferences or Password:

  1. Go to the User Management page.

  2. Enter the caregiver’s PID or name in the search bar and click the search icon.

  3. Hover over a caregiver row, you will see 3 dots appear on the far right.

  4. Click the 3 dots and select Edit.
    You can change their password, preferred language and time zone.

You can impersonate or log in as a caregiver to assist them or complete tasks on their behalf.
Remember actions will be tracked in the system as if the caregiver performed them.
You can use the Caregiver Guide to walk you through specific tasks.

  1. Go to the User Management page.

  2. Enter the caregiver’s PID or name in the search bar and click the search icon.

  3. Hover over a caregiver row, you will see 3 dots appear on the far right.

  4. Click the 3 dots and select Login as this user.

To exit, click Switch Back To Your Account in the orange banner at the top of the page. 

If the Caregiver has not accepted the Terms and Conditions, you will not be able to log in as them.
 

Enrolling Caregivers

Orientation & Safety (O&S)

For the best experience, enroll caregivers through the impersonation method.
This is the simplest way to enroll someone in a single course and, if the caregiver is with you, it provides an opportunity to walk them through the platform, answer questions, and help them become more comfortable using the Caregiver Learning Center on their own.

If the caregiver has never logged in and isn’t present you must enroll them using the admin method below.

Step 1. Find the Course

  1. Open Course/Class Management Page.
  2. Click the Filters icon (top left) to open/close the panel.
    Scroll down to select the language and close the panel.
  3. Enter O&S in the search bar and click the search icon.
  4. Hover over a course row to reveal and click the 3 dots on the far right. 
  5. Select Enroll Users.

Step 2. Enroll Users Panel

  1. Enter the caregivers name or PID and click the search icon.
  2. Check the box next to their name(s).
  3. Click Next (bottom right).
  4. Click Confirm (bottom right).
    You don’t need to enter enrollment validity period.

Basic Training 

  1. Go to the Enrollment App from the Employer Dashboard.
  2. Select the caregiver’s language and click Next. 
  3. Click the Select button for the desired training to continue. 
  4. Use the filters to select the dates and location. 
  5. Click View Full Schedule.  
  6. Click the Enroll button if the schedule works or the X to view another schedule. 
  7. Select the caregiver(s) you want to enroll. Enter the caregiver’s PID or name in the search bar and click the caregiver. 
  8. Click the Enroll button.

You have the option to print the enrollment confirmation and view the the caregiver’s schedule.

  1. Go to Learning Plan Management from the Employer Dashboard.
  2. Search for Basic Training 9 or Basic Training 16.
  3. Click the desired Learning Plan Title.
    (See the language codes for reference on the left of this page.)
  4. Click the + button in the top right corner and click Enroll Users.
  5. Enter the caregivers name or PID and click the search icon.
  6. Check the box next to their name(s).
  7. Click Next (bottom right).
  8. Click Confirm (bottom right).
    You don’t need to enter enrollment validity period.

For the best experience, enroll caregivers through the impersonation method.
This is the simplest way to enroll someone in a single course and, if the caregiver is with you, it provides an opportunity to walk them through the platform, answer questions, and help them become more comfortable using the Caregiver Learning Center on their own.

If the caregiver has never logged in and isn’t present you must enroll them using the admin method below.

Step 1. Find the Course
Online and scheduled courses use different enrollment methods. Follow the instructions below for the appropriate course type, then continue to Step 2.

Online Course:

  1. Open Course/Class Management Page.
  2. Click the Folder icon (top left) to open/close the panel.
    Select Basic Training and then the Basic Training Electives folder to only see those courses.
  3.  Click the Filters icon(top left) to open/close the panel.
    Scroll down to select the language and close the panel.
  4. Enter the course name in the search bar and click the search icon.
  5. Hover over a course row to reveal and click the 3 dots on the far right. 
  6. Select Enroll Users.

Step 2. Enroll Users Panel

  1. Enter the caregivers name or PID and click the search icon.
  2. Check the box next to their name(s).
  3. Click Next (bottom right).
  4. Click Confirm (bottom right).
    You don’t need to enter enrollment validity period.

Continuing Education 

For the best experience, enroll caregivers through the impersonation method.
This is the simplest way to browse courses and enroll. Plus, if the caregiver is with you, it provides an opportunity to walk them through the platform, answer questions, and help them become more comfortable using the Caregiver Learning Center on their own.

If the caregiver has never logged in and isn’t present you must enroll them using the admin method below.

Step 1. Browse Courses
You can view the full Continuing Education Course Catalog to browse courses for your caregivers. 

Step 2. Find the Course

  1. Open Course/Class Management Page.
  2. Click the Filters icon(top left) to open/close the panel.
  3. Select the online course type, language (scroll down) and close the panel.
  4. Enter the course name in the search bar and click the search icon.
  5. Hover over a course row to reveal and click the 3 dots on the far right. 
  6. Select Enroll Users.

Step 3. Enroll Users Panel

  1. Enter the caregivers name or ID and click the search icon.
  2. Check the box next to their name(s).
  3. Click Next (bottom right).
  4. Click Confirm (bottom right).
    You don’t need to enter enrollment validity period.

For the best experience, enroll caregivers through the impersonation method.
This is the simplest way to browse courses and enroll. Plus, if the caregiver is with you, it provides an opportunity to walk them through the platform, answer questions, and help them become more comfortable using the Caregiver Learning Center on their own.

If the caregiver has never logged in and isn’t present you must enroll them using the admin method below.

Step 1. Browse Courses
You can view the full Continuing Education Course Catalog to browse courses for your caregivers. 

Step 2. Find the Course

  1. From the Employer Dashboard, click on the link for the desired Class Session Schedules. 

  2. Find the desired session in the spreadsheet and check remaining seat count to confirm availability.

  3. Click the Session URL link to go to it’s page.

  4. Click the + button in the top right corner and click Enroll Users.

Step 3. Enroll Users Panel

  1. Enter the caregivers name or ID and click the search icon.
  2. Check the box next to their name(s).
  3. Click Next (bottom right).
  4. Click Confirm (bottom right).
    You don’t need to enter enrollment validity period.
  1. Go to the Enrollment App from the Employer Dashboard.
  2. Click the Select button for the desired training to continue. 
  3. Use the filters to select the dates and location. 
  4. Click View Full Schedule.  
  5. Click the Enroll button if the schedule works or the X to view another schedule. 
  6. Select the caregiver(s) you want to enroll. Enter the caregiver’s PID or name in the search bar and click the caregiver. 
  7. Click the Enroll button.

You have the option to print the enrollment confirmation and view the the caregiver’s schedule.

Step 1. Verify Eligibility

  1. To verify eligibility go to the View Caregiver Info.
  2. Enter the caregiver’s PID or name in the search bar and click the caregiver.
  3. Click the Additional Info tab and look for the AHCAS Eligible line.

Step 2. Enroll Caregiver

  1. Go to the Enrollment App from the Employer Dashboard.
  2. Select the caregiver’s language and click Next. 
  3. Click the Select button for the desired training to continue. 
  4. Use the filtersto select the dates and location. 
  5. Click View Full Schedule.  
  6. Click the Enroll button if the schedule works or the X to view another schedule. 
  7. Select the caregiver(s) you want to enroll. Enter the caregiver’s PID or name in the search bar and click the caregiver. 
  8. Click the Enroll button.

You have the option to print the enrollment confirmation and view the the caregiver’s schedule

Reschedule or Unenroll

How you manage enrollments depends on the training type. Choose In-person / Webinar course or Online Course to manage individual courses. Use the Learning Plans tab to unenroll a caregiver from an entire series (ie. Basic Training, Advanced Training (AHCAS) or Tools for Calm.

Reschedule:
Moves the caregiver from their current scheduled session to a new session. The original session is automatically replaced.

Unenroll:
Removes the caregiver from the training. It should only be used to remove duplicate enrollments or if a caregiver no longer plans to attend.

  1. Go to Caregiver Schedules.
  2. Enter the caregiver’s PID or name in the search bar and click the caregiver. 
  3. Click the Reschedule or Unenroll button to the right of the course.
    • Reschedule: Select a new session and enroll.
    • Unenroll: Confirm the unenrollment.
  1. Go to View Caregiver Info.
  2. Enter the caregiver’s PID or name in the search bar and click the caregiver. 
  3. Select the Courses tab near the top of the page.
  4. Locate the course the want to unenroll them from and click the course name.
  5. On the Course page, click the Manage button and select Enrollments.
  6. Search for or find the caregiver(s) and check the box next to their name.
  7. Click the Choose Action button in the bottom left and select Uneneroll.

To unenroll a caregiver from Basic Training, Advanced Training (AHCAS) or Tools for Calm:

  1. Go to Learning Plan Management.
  2. Use the search bar to narrow results.
  3. Click the desired Learning Plan Title.
  4. Click Enrollments tab at the top.
  5. Search for or find the caregiver(s) and check the box next to their name.
  6. Click the Choose Action button in the bottom left and select Uneneroll.

O&S and Credit Transfers

  1. Open the Form: Go to the Credit Transfers page and click the O&S and Credit Transfer Form button.
  2. Select Learner: Enter the learner’s PID or first name. Do not type the full name manually. Select the learner from the type-ahead drop-down list to ensure validation.
  3. Choose Training Institute: Select an option from the Training Institute drop-down.
  4. Select Training Requirement: Choose a requirement from the Training Requirement drop-down. Options will display based on the selected Training Institute.
  5. Enter Completion Date: Select a date from the calendar or enter it in mm/dd/yyyy format. Future dates and incorrect formats will not save.
  6. Enter Credits: Credits must match the training requirement or the record will not save.
    • Orientation & Safety: 5 Credits
    • Basic Training 70: 70 Credits
    • Continuing Education: 0-12 Credits
  7. Enter Class Name: For CE courses, you may also enter the DSHS code (optional).
  8. Select Reason for Transfer: Choose one from the drop-down list.
  9. Select Agency/Employer: Select your agency from the drop-down list.
  10. Enter Your Name: Fill in the Created by field to record who submitted the training.
  11. Submit the Record: When all required fields are complete, click Confirm.
  1. Go to the View Caregiver Info page.

  2. Enter the caregiver’s PID or name in the search bar and click the caregiver. 

  3. Click the Generate button.

  4. Select O&S and Credit Transfer (at the top) to display credit transfers.

The record must already exist in the O&S and Credit Transfer Training application. Updates may take up to one business day to appear in Tableau (Employer Lookup Tool).

The username/PID cannot be edited. If it was entered incorrectly, delete the record and create a new one.

( ! ) DO NOT edit or delete records submitted by another agency.

Go to the Credit Transfers page and locate the record.
Please open the record to ensure it was not submitted by another agency.

Remove:
1. Click the red X icon next to the record.
2. In the pop-up window, select Remove this record.
3. Click Confirm.

Modify:
1. Click the edit icon for the record you want to update.
2. The submitted form will open for you to edit.
3. Submit changes by clicking Confirm.
4. The updated record will appear in your list.

  1. Open the Form: Go to the Credit Transfers page and click the O&S and Credit Transfer Form button.
  2. Select Learner: Enter the learner’s PID or first name. Do not type the full name manually. Select the learner from the type-ahead drop-down list to ensure validation.
  3. Choose Training Institute: Select DSHS.
  4. Select Training Requirement: Choose Continuing Education.
  5. Enter Completion Date: Select a date from the calendar or enter it in mm/dd/yyyy format. Future dates and incorrect formats will not save.
  6. Enter Credits: Credits must be between 0-12.
  7. Enter Class Name: You may also enter the DSHS code (optional).
  8. Select Reason for Transfer: Select “Covid-19 On-the-Job Training Protocols.”
  9. Select Agency/Employer: Select your agency from the drop-down list.
  10. Enter Your Name: Enter your name.
  11. Submit the Record: When all required fields are complete, click Confirm.

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Member Resource Center (MRC) will be closed from December 24 – January 1.

If you have questions about enrolling or completing your training, contact the MRC before they are closed. The MRC will reopen on January 2. 

Note: Contact your employer for questions about your training requirement, pay or deadline.

Get help online:

Caregiver Learning Center System Access 

The Caregiver Learning Center cannot be accessed at caregiverlearning.org. Please use seiu775bg.docebosaas.com to access your training.

Thank you for your time and valuable insight!

Make the most of your learning benefits. Read about this year’s Continuing Education new online courses or explore your learning support options.

Caregiver Learning Center System Maintenance

June 6 (Thursday) – June 10 (Monday)

You can log in, enroll and take your training in the Caregiver Learning Center during this time. 

If you complete training during the System Maintenance, it will be sent to your employer after June 10. 

Please contact your employer if you have questions about your training requirement, deadline or payment.