RFP:
High-Quality Call Center Services
Thank you for your interest in partnership with SEIU 775 Benefits Group!
We serve a diverse range of customers — such as caregivers and their employers — whose needs are best met through high-quality phone and digital support channels. To deliver clear, useful and compassionate service, we require a call center that can consistently provide excellent customer service.
In addition to maintaining a high standard of service, SEIU 775 Benefits Group is deeply committed to worker-first labor principles. These values are rooted in our close relationship with SEIU 775, as well as our alignment with other union locals and labor advocacy groups. We seek a partner that understands and respects these principles and can reflect them in their service delivery.
Issue Request for Proposal (RFP) | May 19, 2026 |
Proposals due | May 29, 2026, 3 p.m. PT |
Notification to vendors of bid results | By June 2, 2026 |
Discuss contracts and award | June 3, 2026 |
Contracts go live | July 2, 2026 |
Contractor logistics and | ~ July 2 – 16, 2026 Approximate training duration: 3 days |
Begin contract work | July 31, 2026 |
This schedule may be modified by SEIU 775 Benefits Group at its sole discretion.
About SEIU 775
Benefits Group
We care for those who care for others. SEIU 775 Benefits Group’s mission is to improve the skills, health and stability of the caregiver workforce through innovation and high-quality benefits and programs.
We partner with workers, employers and industry stakeholders to collectively solve workforce problems through innovation, creativity and an evidence-based approach. Together, we deliver high-quality benefits and services to support a growing caregiver workforce.